Privacy policy

Last updated: 2 July 2026

This policy explains what personal information Dramivo Private Limited collects, how we use and protect it, and the choices you have. It applies to your use of this website.

1. Information we collect

• Details you provide: name, email address, delivery and billing address, order details, and any messages you send us.
• Account information: your email and authentication details when you create an account (managed via our authentication provider).
• Payment information: payments are handled by third-party payment gateways. We receive confirmation of payment status but do not store your full card, UPI or bank details.
• Usage information: basic technical data such as browser type, device and pages visited, collected through cookies and similar technologies to keep the site working and improve it.

2. How we use your information

• To process, fulfil and deliver your orders and to provide customer support.
• To send order confirmations, delivery updates and service messages.
• To handle returns, refunds and cancellations.
• To operate, secure and improve the website and prevent fraud.
• To comply with legal, tax and regulatory obligations.

3. Sharing your information

We share personal information only as needed with: courier and logistics partners to deliver your order; payment gateways to process payments; service providers that help us run the website (such as hosting and email); and government or law-enforcement bodies where required by law. We do not sell your personal information.

4. Cookies

We use essential cookies and local storage to remember your cart and preferences and to keep the site secure. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data security

We use reasonable technical and organisational measures to protect your information. Payment data is handled over encrypted connections by PCI-DSS-compliant payment providers. However, no method of transmission over the internet is completely secure.

6. Data retention

We keep personal information only for as long as needed to fulfil the purposes described here and to meet legal, accounting and reporting requirements.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent where applicable, by emailing us. We will respond in accordance with applicable law.

8. Children's privacy

This website is intended for users aged 18 and above. We do not knowingly collect personal information from children.

9. Third-party links

Our site may link to third-party websites (for example, payment providers). We are not responsible for their privacy practices; please review their policies.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date.

11. Grievance / contact

For any privacy questions, requests or complaints, contact: